UK Beanbags Terms & Conditions
These terms and conditions set out the use of our site, our services and your
responsibilities in doing so. We reserve the right to make changes to these terms and conditions at any time, and
without further notification.
General information about our website and the conditions of use
Our website is provided free of charge, and has been designed to help you find
and order products from our range, as well as finding out about our company and procedures. The site has been
designed for personal use only and is not for commercial use.
UKBeanbags makes every effort to ensure the information provided on this site is accurate, representative and useful. However, we must state that all dimensions, measurements and colour descriptions are only intended as a guide and do not form part of the contract of sale. As part of our process of improvements to our products and services, we reserve the right to alter colours, fabrics and designs without notice.
UKBeanbags retains all intellectual property rights on the content, images and
other elements of this website, and any replication or other use of the site content, design or material will be
considered a copyright infringement and is not allowed.
No part of this site may be used in any document, publication or used in a commercial manner in any way. No part of the site may be replicated, duplicated or otherwise copied. Permission is granted for the direct download or printing of a reasonable amount of original and unmodified content for personal reference use only, and for the purposes of placing an order on www.ukbeanbags.co.uk.
The design, layout and navigation of our website is protected by international copyright laws. Our logo, name and brand image as well as the domain www.ukbeanbags.co.uk are all the copyright of UKBeanbags.
Every endeavour has been taken by ukbeanbags.co.uk to ensure this site is free
from risks, viruses and other electronically transmitted hazards, however it remains your responsibility to ensure
that your use of this service is risk free by using software and other risk prevention methods of your own.
We understand you may have concerns about internet security, and in particular making financial transactions on the internet. For this reason, the UKBeanbags website uses a Secure Sockets Layer (SSL) in our payment processing technology which ensures information is encrypted in such a way as to protect your data and card information.
In addition to this, we work with fraud prevention software to help detect possible fraudulent card use. Despite this, UKBeanbags cannot be held responsible for the unauthorised use of your card, therefore you should take steps to resolve this matter with your card provider.
Every endeavour has been taken to ensure all the information on this site is
accurate and up to date. However, ukbeanbags.co.uk does not accept any responsibility for any loss, damage or other
inconvenience suffered to you as a result of poor or inaccurate information found on this site.
Occasionally we may place links to other sites, or other places of reference on this site. We will not be held responsible for any of the information contained on sites that we link to, and recommend our users check the terms, conditions and privacy policies of external sites, prior to their usage. The placement of links, hypertext, advertisements or other methods of accessing an external site does not in any way constitute an endorsement by UKBeanbags or a recommendation that you visit said site.
Any reliance you place upon information you have found, either here at www.ukbeanbags.co.uk or on a site for which we have provided a link it done at your own risk and we will not be held responsible.
UKBeanbags reserves certain rights in relation to our good and services. This includes the right to make changes to price, colour, fabric, availability and any other aspect of our goods or service. We also reserve the right to refuse any order without the need to give a reason or explanation to the parties involved.
UKBeanbags will not be held accountable for any loss or damage resulting from the use of this website. No warranty or guarantee is implied on any of our products under these terms.
All the terms and conditions we have supplied on this website are controlled and governed by English (UK) law. Your use of the website implies your acceptance of this fact, and gives the right of jurisdiction to the UK courts for the resolution of any disputes that may arise in connection with this website and your use of it under these terms.
Delivery Terms and Conditions
Delivery to UK mainland addresses, including the IoW, is £9.95 per item. Offshore addresses will incur an additional surcharge of £10 per item delivered. Scottish islands, Northern Ireland, EIRE, the Isle of Man and the Channel Islands are classed as offshore for the purposes of delivery of our goods. At present we do not offer delivery to Europe, PO Boxes or to BFPO.
Our products are shipped by courier and need to be signed for upon receipt.
Please ensure someone will be available to take delivery of your item, if necessary by providing a work address.
The courier will leave a calling card if you are not home, including details of how to contact them and rearrange delivery. Often the courier will attempt redelivery the following working day. In the event of the second delivery failing, your parcel will be held by the courier for 3 – 4 days whilst they await contact from you. If no contact is made, then the beanbag will be returned to our factory.
Failed deliveries that are returned to us will incur a charge of £20 to cover the cost of shipping and return. We reserve the right to cancel your order in the event of this happening, and to refund you the monies paid, less the £20 per item cost of return and associated administration.
Returns and cancellations
Under the Consumer Protection (Distance Selling) Regulations 2000, you are
within your rights to cancel your order within 7 working days from receipt of the goods. If you wish to cancel your
order and return an item to us we require notification within 7 days via telephone or email. Items must be returned
in their original packaging, and in an unused condition. You are responsible for the cost of returning the item to
us, and for ensuring adequate tracking is in place to avoid the item going missing.
Our contract with the courier is only for delivery of items from our factory. We are unable to arrange collection of your item for the purposes of return.
UKBeanbags reserves the right to take action to claim back any expenses the company incurs in relation to repair, cleaning or otherwise returning our goods to the condition in which they were sent, should they arrive damaged or dirty. You are advised to retain proof of purchase and the receipt for your beanbag, and to include your receipt with your return package.
Matters beyond our control
UKBeanbags will not be held responsible for the failure of our services because of matters beyond our reasonable control. This includes, but is not limited to, acts of terrorism, war, extreme weather events, flood, fire, traffic congestion, industrial action, mechanical breakdown or any other unexpected and uncontrollable event which impedes our delivery of our service to you. In the event that we are unable to meet our requirements we will endeavour to let you know at the earliest possible occasion.
UKBeanbags design and manufacture beanbags of the highest quality and value. Under the Sale of Goods Act 1979, the company warrants that the supplied goods (excluding the fillings of the goods) are fit for purpose when used in the manner for which they are designed. For domestic customers who follow our care and use instructions, this is limited to 12 months, and for commercial customers, 6 months.
Sale and promotional items
UKBeanbags reserves the right to withdraw, cancel, suspend or otherwise exclude items from sales, promotions and other marketing activities without prior warning. Any discount codes, money off vouchers or other marketing materials should only be used in accordance with the terms and conditions under which they were issued. UKBeanbags reserves the right to cancel any order which they feel to be in infringement of the terms of sale.
Please note that the quality of personal/uploaded images to this website are the
responsibility of the person/s providing/uploading the images It is up to you the
customer to ensure that your images are of a quality that will be printable at the size of product that you have
chosen them to be printed at, please make sure you have checked your image and its size very carefully before you
upload them to this site. Once an image has been uploaded it will be deemed as approved by you the
All images provided by you the customers will be printed as provided,
UKBeanbags are not responsible in any way for poor quality images provided by the user/customer.
The date of the last policy update is: 17th January 2013.
The information we collect
As a general rule we only collect data relating to the processing of your order or the delivery of goods. However, we reserve the right to collect from time to time information relating to competitions, special offers, marketing or for other reasons. The information we collect is limited to:
- Your name
- Your address
- Your contact information including telephone numbers and email addresses
- Demographic information such as your postcode
- Information relevant to customer surveys, competitions or offers
How we use the information you give us
The information we gather is used for the following purposes:
- To process orders
- To answer enquiries
- To improve our service to you
- For internal record keeping
- For occasional marketing regarding special offers, sales or promotions
Keeping your information
For auditing purposes we are required to keep a record of all contact, enquiries and personal information for a reasonable period of time. Details relating to orders may be kept for longer, stored in document archives either on or off site. Every endeavour is made to keep your personal details and information safe and secure at every stage of our data handling, whether that information is kept electronically or physically. To prevent unauthorised access to the information we hold about you, UKBeanbags have put in place reasonable measures in terms of both managerial procedures and physical / electronic security. Sections of the website where you are asked to enter personal data (such as email addresses, address data, credit card details and other sensitive information) are protected by SSL technology and encrypted to keep your information safe. Passing your information to 3rd parties
UKBeanbags never sells, distributes, discloses or otherwise shares your personal information with any third party without your prior and explicit consent. When you place an order, you are consenting to us sharing your details with the courier appointed for delivery. In the event that your account is in arrears and we are unable to retrieve the funds from you directly, we reserve the right to pass your details to a collection agency to recover the monies owed. We also reserve the right to release your details upon request in any situation where we are required to do so.
External links on our site
We sometimes place useful links on our site to places we hope you will find useful or interesting. We cannot be held responsible for any privacy issues relating to your use of these external sites, and encourage you to read the privacy policies of those sites in question before making use of their services. More information on external links is available in our Terms and Conditions.